Hardwoods Group Ltd understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of anyone who visits this website, hardwoodsgroup.shop (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy, the following terms shall have the following meanings:
“Acount” means an account required to access and/or use certain areas and features of Our Site;
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the cookies used by Our Site are set out in section 13, below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“Personal Data” means any and all data that relates to an identifiable person who can be directly identified from that data. In this case, it means personal data that you have given to Us via Our Site. These definitions provided in the EU regulation 2016.679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Hardwoods Group Limited, a limited company registered in England under company number 11332248, whose trading address is Benjamin House, Dutton Green, Little Stanney, Chester, CH2 4SA
Our Site is owned and operated by Hardwoods Group Limited, a limited company registered in England under company number 11332248, whose main trading address is Benjamin House, Dutton Green, Little Stanney, Chester, CH2 4SA
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored or used by other websites and We advise that you check you privacy policies of any such website before providing any data to them.
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
– The right to be informed about Our collection and use of personal data;
– The right of access to personal data We hold about you (see section 12);
– The right to rectification if any personal data We hold about you is inaccurate of incomplete (please contact Us using the details in section 14);
– The right to be forgotten – i.e the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
– The right to restrict (i.e prevent) the processing of your personal data;
– The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes; and
– Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies):
– Email Address;
– First Name;
– Last Name;
– Company;
– Street Address;
– City;
– County;
– Postcode;
– Phone Number;
– The type of enquiry you’re making, including special requirements;
– The information you provide relating to your enquiry;
– IP address;
– Web browser type and version;
– Operating system;
– A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligatiosn and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (i.e by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
– Personalising and tailoring your experience on Our Site
– Supplying Our Products and services to you (please note that We require your personal data in order to enter into a contract with you);
– Personalising and tailoring Our products for you;
– Replying to emails from you;
– Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link in the email footer);
– Market research;
– Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communication (ED Directive) Regulations 2003.
Third parties (including Google) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, not the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent from Us using your personal data and any time, and to request that We delete it.
We only keep your data for as long as We need it in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
Your data will only be stored in the UK.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
Steps We take to secure and protect your data include:
– Serve our site securely
– Post form data over SSL
We do not sell, rent or exchange your personal information with any third party for commercial reasons.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include and personally identifying data, or any anonymised data that can be combined with other data and used to identify you.
We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Lichtenstein). Where We transfer any personal data outside the EEA, We will take all the reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.
Third party processors include:
– Office 365
– Vektor UK Ltd
– HubSpot
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal date, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a government authority.
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for to better provide a targeted experience for the user. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first party Cookies may be placed on your computer or device:
cookie_consent – This cookie remembers if the cookie notification message has been accepted so it only shows once.
PHPSESSID – The PHPSESSID cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a session cookie. (expires when you close your browser.)
Our Site uses analytics services provided by Google, Hubspot and Facebook. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
The analytics service(s) used by Our Site use(s) the following Cookies:
_ga – Third Party – Google – This cookie is set and used by Google to distinguish users.
_gid – Third Party – Google – Used to distinguish users.
_gat – Third Party – Google – Used to throttle request rate.
__hstc – Third Party – Hubspot – The main cookie for tracking visitors.
Hubspotutk – Third Party – Hubspot – This cookie is used to keep track of a visitor’s identity.
__hssc – Third Party – Hubspot – This cookie keeps track of sessions.
__hssrc – Third Party – Hubspot – This cookie is set to determine if the visitor has restarted their browser.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at sales@lbchardwoods.com, by telephone on 01244 377 811, or by post at Benjamin House, Dutton Green, Little Stanney, Chester CH2 4SA, Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.